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Patient Service Representative

Virginia Beach, VA JOB ID 2022-17482

Overview

Dental Specialty Center is looking for a Patient Service Representative in Virginia Beach, VA 23456 to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills. This is a full-time position.

Office Hours: M-F 8a.m.-4:30 p.m.

3388 Princess Anne Road
Suite 4000
Virginia Beach , Virginia 23456
United States

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to DCA Policies
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voice-mail on a daily basis
  • Maintain a clean and friendly waiting area for patients

Qualifications

  • 1+ year of experience working in a dental, medical, or other health-care office, preferred
  • Knowledge of insurance plans (HMO/PPO), is a plus
  • Experience answering telephone
  • Must have exceptional customer service skills

At DCA we don’t just accept differences — we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today’s changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.
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Dental Specialty Center of Virginia Beach

Working at Dental Specialty Centers of Virginia in Virginia Beach, VA

For both emergency and everyday dental care, our dental specialists believe that the only way to provide a high-quality dental care experience is by developing lasting relationships based on a mutual sense of trust. We focus on offering comprehensive specialty dental solutions to create the smile you’ve always wanted.

DCA culture

Together, we can
go further

For us, it’s all about helping our allies succeed—whether this means supporting our more than 775 dentists or providing exciting opportunities to work with them, or directly with DCA. Discover how much further you can go with a strong ally by your side that shares a vision to advance dental care.

  • 775+

    Dentists

  • 380+

    Allied practices

  • 4,600+

    DCA employees

  • 3M

    Annual visits

  • 21

    States

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