Patient Service Representative

Overview

Taheri Dental Group is looking for a Patient Service Representative in Manassas, VA to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills. At least 1 yr of dental office experience is required. Bilingual (Spanish/English) is required.

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Provide excellent customer service by acknowledging, smiling, and greeting patients upon arrival/dismissal.
• Respond promptly to patient questions and concerns in accordance with DCA Policies.
• Handle telephone inquiries and calls professionally.
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voice-mail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience in a dental setting is required.
• Bilingual (Spanish/English) is required
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

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