IT Services Project Supervisor

Overview

The IT Services Project Supervisor is responsible for overseeing the deployment and integration of IT solutions for clients. This role requires strong project management skills, technical expertise, and the ability to lead a team of implementation specialists. The Supervisor will ensure that all projects are delivered on time, within scope, and to the highest standards of quality.

This position handles advanced operation in on-boarding and implementing IT in the offices. Our goal is to ensure that these projects’ process and status are monitored and tracked to allow for completion of our goals.

Responsibilities

a. IT Services implementation team

b. Onboarding of affiliations

c. IT Services Implementations

· Special projects

· Help Desk tickets (Escalated tickets)

· Emergency phone calls

· Plan, coordinate, and oversee IT implementation projects from initiation to completion.

· Develop detailed project plans, timelines, and budgets.

· Monitor project progress, identify potential risks, and implement mitigation strategies.

· Stay updated with the latest industry trends and best practices.

· Recommend and implement process improvements to enhance efficiency and effectiveness.

Work Environment:

This job operates in a professional office environment and at home if needed. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position may require some travel.

This position requires the ability to occasionally lift products and supplies, up to 20 pounds.

Competencies:

· Drives Results – Consistently achieving results, even under tough circumstances. Persists in accomplishing objectives despite obstacles and setbacks. Pushes self and helps others achieve results.

· Manage Complexity – Making sense of complex, high quality, and sometimes contradictory information to effectively solve problems. Acquires data from multiple and diverse sources when solving problems. Evaluates pros and cons, risk, and benefits of different solution options.

· Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understating of the unique needs of different audiences. Is effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels. Provides timely and helpful information to others across the organization.

· Ensures Accountability – Holding self and others accountable to meet commitments. Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership.

· Action Orientated – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies and seizes new opportunities. Steps up to handle tough issues.

· Collaborates – Building partnerships and working collaboratively with others to meet shared objectives. Partners with others to get work done. Gains trust and support of others.

Qualifications

High School Diploma Required

· Associates or Bachelors’ Degree in related field preferred

· Experience in managing IT Projects (2 years preferable)

Qualifications/Training:

· Skilled knowledge and experience supporting staff or customer service.

· Excellent people skills.

· Dental/Medical office experience 1 to 2 years.

· Ability to troubleshoot software issues.

· Communication skills

· Intermediate to advanced experience with the use and application of the most current technologies and products used in the industry.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and result of the duties rather

than the way they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.