Case study

Lowering practice costs to boost operating income by 61% in St. Augustine, FL

  • Growth

    13% Revenue growth

  • 41% New patient growth

  • 61% Increase in operating income

Overview

  • Single location practice in St. Augustine, FL
  • Two partner doctors: Dr. Woody Domingoes & Dr. Maria Domingoes
  • 100% fee-for-service practice
  • Untapped patient demand
  • Difficulty balancing clinical demands with administrative practice management needs
  • Lacked visibility into key practice performance data

Allied actions

  • Added a part-time associate dentist and expanded oral surgery services, increasing new patient volume and decreasing the need to refer patients outside the practice.
  • Upgraded technology and computer systems for more efficient processes and a better patient experience.
  • Significantly decreased lab and supply costs with DCA negotiated pricing.
  • Enabled practice to remain open during pandemic shutdown in order to provide emergency services by providing PPE and safety protocols
  • Enabled practice to reopen sooner than others in market by providing reopening playbooks, extensive training, all needed PPE and safety protocols
  • Implemented DCA’s integrated analytics platform for key insights and growth planning.

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As dentists who have been in St. Augustine for nearly 30 years, we are an established part of the community and take pride in caring for our St. Augustine dental family.

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