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As a dentist that is actively engaged in entrepreneurship and leadership programs, I have seen many different businesses respond to this unprecedented crisis that we are all living through. DCA, thanks to its strong leadership, acted much more rapidly to COVID-19 than others and has continued to lead the way for affiliated offices more effectively than, in my opinion, any individual or group of dental practices.
Having a support center that is constantly evaluating the situation and guiding us how to respond and communicate to our teams has been key to navigating this crisis. I believe that, due to the immediate response and ongoing direction we are receiving from the support center, DCA offices will come out of this environment much stronger. From support on HR issues to working with clinical leadership to document the new PPE and infection control protocols that we will implement, the guidance from DCA has helped our office stay way ahead of the industry.
Additionally, knowing that the economic burdens that come with this type of event have been eased by DCA’s strong industry partnerships, breadth of knowledge and access to capital allow us to focus and respond as positively as possible to imminent situations, rather than react in ways that would not be beneficial for the long-term.